Refund policy

Pisces Peach Creations Return & Refund Policy

At Pisces Peach Creations, every item is crafted with care. Because our catalog includes handcrafted artisan pieces and custom-made items, please review our policy below regarding returns, refunds, and exchanges.

30-Day Return Window for Standard Items

We accept returns on non-custom, ready-to-ship items within 30 days of delivery.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Custom & Personalized Orders

Due to the custom nature of our made-to-order products (including personalized 3D prints, custom tumblers, custom resin/epoxy art, and customized jewelry), custom orders cannot be returned or refunded unless they arrive damaged, defective, or with a personalization error made on our part.

Damaged or Incorrect Items

If your order arrives damaged during transit or if you receive the wrong item, please contact us immediately at nicoleryan10412@gmail.com within 5 days of delivery.

• Please include your order number and clear photos of the damaged item and packaging.

• We will gladly send a replacement at no additional cost or issue a full refund to your original payment method.

Refund Processing

Once your return is received and inspected, we will notify you via email regarding the status of your refund. Approved refunds are processed automatically back to your original payment method within 3 to 5 business days.